Refund policy

Last updated: September 21, 2026

We want you to love your order. If something isn't right, our 30-day hassle-free return policy has you covered.

30-day returns

You have 30 days from the date your order is delivered to request a return. To be eligible, items must be unused and in the same condition you received them, with any tags attached and in the original packaging where possible.

How to start a return

Contact us through our Contact page with your order number and the item(s) you'd like to return. We'll reply with return instructions and the address to send your item to. Please don't send items back without contacting us first, as returns sent to the wrong address can't be processed.

Items that can't be returned

For health and hygiene reasons, we can't accept returns of:

Beauty and skincare products that have been opened or used
Intimate apparel, shapewear and swimwear that has been worn or has had hygiene seals or tags removed
Gift cards

If you're unsure whether your item qualifies, just ask. We're happy to help.

Damaged, defective or incorrect items

If your order arrives damaged, defective, or you received the wrong item, contact us within 7 days of delivery with your order number and a photo of the item and packaging. We'll send a free replacement or issue a full refund, and you won't pay anything to return it.

Return shipping

If you're returning an item because it was damaged, defective or incorrect, we'll cover the cost. For all other returns, such as a change of mind or a size that didn't fit, the customer is responsible for return shipping costs. We recommend using a trackable shipping service, as we can't guarantee we'll receive your return otherwise.

Refunds

Once we receive and inspect your return, we'll email you to let you know whether it's been approved. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take a few extra days for the refund to appear on your statement. Since shipping is always free, there are no original shipping charges to deduct.

Exchanges

The fastest way to get a different size or color is to return the item you have and, once the return is approved, place a new order for the item you want.

Cancellations

You can cancel your order within 12 hours of placing it for a full refund. Because orders are dispatched quickly, we can't guarantee cancellation after that time. If your order has already shipped, you can return it under this policy once it arrives.

Late or missing refunds

If you haven't received your refund within 10 business days of approval, first check with your bank or card provider. If you still need help, contact us and we'll look into it right away.