Shipping policy

Last updated: September 21, 2026

Thank you for shopping with Reliance. We want your order to reach you quickly and safely. Below is everything you need to know about how we ship.

Free shipping on every order

Shipping is always free, with no minimum order amount.

Processing time

Orders are processed and dispatched within 1–3 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays are processed the next business day. You'll receive a confirmation email once your order has been placed, and a second email with tracking information once it ships.

Delivery time

Once your order has shipped, delivery typically takes 7–12 business days. Delivery times are estimates and aren't guaranteed. Delays can occasionally happen during peak seasons, holidays, severe weather, or customs processing.

Where we ship

We ship to many countries worldwide. If we can't ship to your address, you'll be notified at checkout.

Order tracking

Every order comes with a tracking number. When your order ships, we'll email you a link so you can follow it every step of the way. Tracking can take 24–72 hours to update after dispatch.

Multiple packages

Our products ship from different fulfillment centers. If you order more than one item, they may arrive in separate packages at different times. You won't pay anything extra for this.

Customs, duties and taxes

International orders may be subject to import duties, taxes, or customs fees charged by your country. These charges are not included in the order total and are the customer's responsibility. Reliance isn't responsible for delays caused by customs.

Incorrect addresses

Please double-check your shipping address at checkout. We're not responsible for orders delivered to an incorrect address entered by the customer. If you notice a mistake, contact us within 12 hours of placing your order and we'll do our best to update it before it ships.

Lost or delayed packages

If your tracking hasn't updated in 7 days, or your order hasn't arrived within 20 business days of shipping, please contact us. We'll investigate with the carrier and arrange a replacement or refund where appropriate.

Damaged items

If your order arrives damaged, contact us within 7 days of delivery with your order number and a photo of the item and packaging, and we'll make it right.